1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, date of birth, and profile photo
- Enrollment Information: Course preferences, learning goals, address, and verification documents
- Payment Information: Payment details are processed securely through Razorpay. We do not store your credit card or banking information on our servers
- Usage Data: Information about how you interact with our platform, including course progress, attendance, and learning activities
- Communication Data: Messages, inquiries, and feedback you send to us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our language learning services
- Process your enrollments and manage your account
- Send you course updates, schedule changes, and important notifications
- Respond to your inquiries and provide customer support
- Generate certificates and track your learning progress
- Comply with legal obligations and protect our rights
- Send you marketing communications (with your consent, which you can opt out of at any time)
3. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of data with access controls
- Regular security assessments and updates
- Payment processing through PCI-DSS compliant Razorpay
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., payment processors, email services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Your Consent: When you explicitly authorize us to share your information
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
- Data Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications at any time
- Account Closure: Request closure of your account and deletion of associated data
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze how you use our platform to improve our services
- Provide personalized content and recommendations
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
7. Children's Privacy
Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you close your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@ifla.in
- Phone: +91 8660846165
- Address: 16, 7th Main Rd, PNS Layout, Subbayianiah Palyam, Kalyan Nagar, Bengaluru, Karnataka 560043, India
Last Updated: December 2024